Netenrich is a SaaS company that focuses on AI ops and cybersecurity. This was a green-field project to design an experience for a self-service portal called "Automations" that allowed users to use pre-defined templates to automate repetitive IT tasks. I was responsible for the end-to-end design process from initial research to defining the features and providing development support.
Lead designer - user research, end-to-end design process & implementation support
3 VPs, CTO, 2 Product Managers, 3 Developers, Automation team, Design Manager and UX Designer (me)
9 Months
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At the beginning of 2021, I got pulled into a brainstorming session with the design and Automation teams where the VP had a vision to create a platform where users could come and automate repetitive tasks thus saving time and reducing manual intervention. Soon I was leading this exciting project.
The manual method of managing different IT services is cumbersome and requires significant time and effort. The tasks and commands for different devices are stored in a spreadsheet linked to a GitHub repository. To perform a task, the user must create a separate script for each task and further create a separate task for each device manufacturer. This process becomes even more tedious as the scripts must be updated every time the device’s OS is updated.
Automations resulted in a 100% task completion rate and helped our analysts reduce their task completion time by 50%.
1. Clearly defining the product roadmap: With multiple PMs and a changing vision of the product, one of my major learning was that without clarity on the goals, there can be multiple visions. Going forward, I would focus on detailing the use cases and clearly defining the acceptability criteria.
2. A/B testing: For design decisions that were heavily debated, I would use data to drive the decision. Given the opportunity, I would include usability testing for different features to choose a direction based on user data.
Principles like familiarity matter. No matter how ‘good’ a design is, people might stick with an older version if it is not easy enough to learn.
Through this project, I was able to define processes such as documenting key decisions which were then implemented across the design team and in every project I did later on.